Frequently Asked Question

F.A.Q

What services does Atlas Logistics offer?

At Alphex Logistics, we offer a comprehensive range of services, including: Freight Services, Relocation & Moving Services, Specialized Logistics, Warehousing & Storage, Customs Clearance.

Where is Alphex Logistics located ?

Atlas Logistics is headquartered in Doha, Qatar. As part of the IL Group, we benefit from a strong regional presence established by our parent company, which was founded in Qatar in 2008. We provide our services globally, ensuring efficient and reliable logistics solutions worldwide.

How can I request a quote for your services?

You can request a quote by visiting our website and filling out the contact form, or by reaching out to our customer service team directly via phone or email. Provide details about your shipment or relocation needs, and our team will get back to you with a free customized quote.

What makes Atlas Logistics different from other logistics companies?

Our commitment to excellence, comprehensive range of services, and customer-centric approach set us apart. As part of the IL Group, we bring over a decade of industry expertise and a strong reputation for reliability and innovation. Our global reach, experienced team, and dedication to delivering tailored solutions ensure that we meet and exceed our clients expectations.

Do you provide international relocation services?

Yes, we offer both domestic and international relocation services. Our expert team handles every aspect of your move, from packing and crating to customs clearance and door-to-door delivery. We ensure a smooth relocation experience, whether you're moving within the Qatar or to another country.

How do you ensure the security of stored items?

Warehousing and storage facilities are equipped with advanced security features, including 24/7 surveillance, and fire suppression systems. We also offer temperature-controlled storage to protect sensitive items. Your belongings are stored safely and securely, whether for short-term or long-term needs.

Can you handle the transportation of perishable goods?

Yes, we specialize in perishables handling and temperature-controlled transportation. Our advanced logistics solutions ensure that perishable items such as food, pharmaceuticals, and flowers are transported in optimal conditions, maintaining their quality and freshness throughout the journey.

What documentation is required for customs clearance?

The documentation required for customs clearance can vary depending on the nature of your shipment and the destination country. Typically, you will need a commercial invoice, packing list, bill of lading or airway bill, and any necessary permits or certificates. Our customs clearance team provides documentation assistance, ensuring that all paperwork is accurately completed and submitted on time.

How can I track my shipment?

We provide real-time tracking for all shipments, allowing you to monitor the progress of your cargo at any time. You can access tracking information through our by contacting our customer service team. We keep you informed every step of the way, ensuring transparency and peace of mind.

Do you offer insurance coverage for shipped goods?

Yes, we offer cargo insurance to protect your goods during transit. Our insurance coverage safeguards against potential risks such as damage, loss, or theft, ensuring peace of mind throughout the shipping process. Contact our team for more details on the insurance options available.

What is the estimated delivery time for domestic and international shipments?

The estimated delivery time varies based on the destination and mode of transportation. For domestic shipments within the Qatar, delivery typically takes 1-5 business days. International shipments may vary, with air freight generally taking 3-7 business days and sea freight taking 15-60 days, depending on the destination. Our team provides specific delivery estimates upon request.